Support Policy

Green Chemicals is committed to providing customers with helpful and timely assistance regarding orders, products, payments, deliveries, returns, and general website-related queries.

1. Customer Support

Customers can contact our support team for assistance with:

• Order-related queries

• Product information

• Delivery-related concerns

• Damaged or incorrect orders

• Return and refund requests

• Payment-related issues

• Website or account-related issues

2. Contact Information

Phone: +92 323 2561239
Email: green.chemical@outlook.com

Customers may also use the Support Ticket option available on the website where applicable.

3. Order Assistance

When contacting support regarding an order, customers should provide their order number, registered phone number, or other relevant order details so that the request can be processed efficiently.

4. Response Time

Green Chemicals aims to respond to customer inquiries as soon as reasonably possible. Response times may vary depending on the nature and volume of requests.

Issues requiring verification with delivery partners, payment providers, or other third parties may require additional time.

5. Returns & Refunds

Return and refund requests will be handled according to the Green Chemicals Return & Refund Policy. Customers may be asked to provide order details, photographs, or other information required to verify the request.

6. Product Support

For product-related questions, customers are encouraged to provide the product name and relevant details when contacting support.

7. Customer Responsibility

Customers are responsible for providing accurate contact and order information. Green Chemicals may not be able to process a support request where insufficient or incorrect information is provided.